Select to map activities to alternate activities
Select to map activities to alternate activities for adherence Measure used in Workforce Management (WFM) to determine how well an employee’s scheduled activities match their actual, real-time activities.. An employee is considered to be in adherence when performing that activity Core component of both schedules and time records in Workforce Management (WFM). When an employee performs any kind of work, activities specify the scheduled work and capture employee adherence to their schedule. or any of the mapped activities.
Before you begin
Procedure
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Go to Work Administration. Under Activities, select Adherence Mapping.
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From the left pane, select the owner organization of the activity for which you want to map alternate activities.
For example, you want to map alternate activities for Answer Calls. The organization listed in the Owner Organization for Answer Calls is West Coast. Select West Coast from the left pane.
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Select the activity for which you want to map alternate activities for adherence, and select Edit Adherence Mapping.
You can now map alternate activities for the selected activity.
What to do next